Hoyle, David.

Quality management essentials David Hoyle -- Oxford ; Burlington, MA Butterworth-Heinemann 2007

ix, 212 p. ill. 23 cm

ISBN:  0750667869 (pbk.) -- ISBN:  9780750667869 (pbk.) RM230.00

Includes bibliographical references (p. 203-205) and index. 

1. Quality control.  2. ISO 9000 Series Standards.  3. Total quality management. 

TS156 .H693 2007