@book{2290,
	author = {Jenings, Judy. and Malcak, Linda Nagel.},
	title = {Communication basics},
	publisher = {ASTD Press},
	year = {2004},
	address = {Alexandria, VA},
	note = {"A complete how-to guide to help you: connect with and influence your audience ; become a think-on-your-feet trainer ; present with authority and listen effectivey."}
}