Walker, Denis.

Customer first a strategy for quality service Denis Walker. -- Aldershot, Hants, England Gower 1990.

xii, 154 p ill. 25 cm.

ISBN:  0566028603

Index: p. 151-154. 

1. Customer services.  2. Quality assurance.  3. Consumer satisfaction. 

HF5415.5 W34 1990